RETURNS & REFUNDS

Returns & Refund Policy

At Hazak Defense, we strive to provide quality products and outstanding customer service. Please review our return and refund policy before placing your order, as certain products are not eligible for return.

All ammunition sales are final.

For safety, quality control, and regulatory reasons, Hazak Defense cannot accept returns or exchanges on ammunition once it has left our facility, except in cases of shipping damage or verified product defects.

Reloading Components

Reloading components, including bullets, brass, and related products, may be eligible for return only if they are unopened, unused, and in their original packaging.

Returns must be requested within 30 days of delivery and require prior authorization.

Merchandise & Accessories

Merchandise such as apparel, tools, and accessories may be returned within 30 days of delivery if they are unused, uninstalled, and in their original condition and packaging.

Shipping Damage or Product Defects

If your order arrives damaged or you believe you received a defective product, please contact us within 5 business days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product and packaging (if applicable)

We will review your claim and determine the appropriate resolution, which may include replacement, store credit, or refund.

Return Authorization Required

Returns will not be accepted without prior authorization from Hazak Defense.

To request a return, please contact us before shipping any product back.

Refund Processing

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Please allow 5–10 business days for refunds to appear on your account, depending on your financial institution.

Return Shipping Costs

Unless the return is the result of our error or a verified defective product, customers are responsible for return shipping costs.

Order Changes & Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered the fulfillment process or has shipped, cancellation may no longer be possible.

Non-Returnable Items

The following items are not eligible for return:

  • Ammunition
  • Opened reloading components
  • Used merchandise
  • Products that have been altered or damaged after delivery
  • Clearance or final sale items (if applicable)
  • Products returned in a condition that prevents resale may be refused or returned to the customer at the customer’s expense.
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